Refunds & returns

We cut, pack and deliver everything cold. If something is not right, we want to know — and we will put it right.

Check at the door

Please look over your order when it arrives. If an item is missing, damaged, not what you ordered, or not cold, tell the rider, or message us on WhatsApp as soon as you can.

After delivery

Tell us within 24 hours of delivery, with a photo if you can. Because meat is perishable we cannot take returns, but we will either replace the item on your next delivery or refund it — your choice.

Refunds

For orders paid in cash, we refund in cash on your next delivery, or by Whish or OMT if you prefer. For orders paid by Whish or OMT, we refund to the same account.

Cancelling an order

You can cancel at no charge until your order goes into preparation. Message us on WhatsApp with your order number. Once your order has been cut and packed, we can no longer cancel it.

If we cannot deliver

If we cannot reach you at the delivery time, the rider will call. If we still cannot deliver, we will arrange another window with you.