Frequently asked questions
Quick answers from the counter. Anything else, message us on WhatsApp and a person will answer.
Delivery
Can I order at any time?
Yes. The shop takes orders online 24 hours a day, every day. Deliveries run Monday to Saturday, between 9 AM and 9 PM, in the two-hour window you choose.
Where do you deliver, and what does it cost?
We deliver from Beirut to Byblos: Beirut $3, Mount Lebanon $5 and Keserwan-Jbeil, up to Byblos, $7. Aley and Chouf are not covered. The fee is shown at checkout before you place the order.
When will my order arrive?
Order before 6 PM for delivery the next day. Orders placed later, or at the weekend, get the earliest window we can fulfil, shown at checkout. There you choose the day and a two-hour window.
Do you deliver on Sundays?
No. We do not deliver on Sundays, and any other closed dates are marked in the checkout calendar. You can still order on a Sunday: your order comes on the earliest day shown at checkout.
How does my order arrive?
Cold and vacuum-sealed. Keep your phone on: the rider will call before arriving. A landmark and the map pin at checkout help the rider find you the first time. See Delivery & areas.
Paying and prices
How do I pay?
You pay the rider in cash when your order is delivered, in US dollars or Lebanese pounds at the day’s rate. The rider carries change.
Why can my final bill differ from the price at checkout?
Every cut is weighed and charged on its real weight at the price per kilo shown. The size you choose is a target weight, so your final bill follows the weighed total, a little more or a little less.
Do I need an account to order?
No, you can order as a guest. An account keeps your delivery addresses, your order history and your loyalty points.
Freshness and storage
How long does the meat keep?
- Steaks, roasts and whole cuts: use within 3 days of the packed date.
- Mince, kafta and burgers: use within 1 day.
- Sausages, marinated cuts and chicken: use within 2 days.
- Frozen items: keep frozen at −18°C and follow the supplier’s use-by on the pack.
Never go past the use-by date on the label if it is earlier. Fresh cuts can go in the freezer on the day of delivery. More on the Storage & freshness page.
How should I thaw frozen meat?
In the fridge, never on the counter: allow a day for steaks and a day or two for larger cuts. Once thawed, cook within a day and do not refreeze it raw.
Certificates
Is your meat halal?
Not every item we sell is halal, so we never make a shop-wide claim. All certificates are available on request (halal, health, origin): ask us about a specific cut on WhatsApp before you order.
Problems, refunds and cancelling
What if something is wrong with my order?
Check your order at the door. If an item is missing, damaged, not what you ordered or not cold, tell the rider or message us on WhatsApp. After delivery, tell us within 24 hours, with a photo if you can. Meat is perishable, so we cannot take returns, but we will replace the item on your next delivery or refund it: your choice. See Refunds & returns.
Can I cancel my order?
Yes, at no charge until your order goes into preparation. Message us on WhatsApp with your order number. Once it has been cut and packed, we can no longer cancel it.